Unsolicited reviews from residents and family members
Unlike so many "Reviews," every one of the comments posted about New Horizons is identified, and the original written comments from residents or their family members are available in New Horizons’ files.
One of the first answers most New Horizons staff give when asked something like: "Why do you work at New Horizons?" is that they enjoy working with our wonderful seniors. The most important reason New Horizons staff enjoy working with these truly great residents is that their work is so often greatly appreciated by the residents and their families.
The many generous notes and letters, such as those below, go a long way in turning an occasional tough day into a real pleasure. We are pleased to share with readers a few selected unsolicited comments from notes and letters, all of which reflect so well on our hardworking Marlborough and Woburn staff.
“I am amazed and grateful to be able to call this exceptional place home. The first time I drove into New Horizons, I was in love. The grounds were beautiful, the sales staff very helpful, and any questions I had were quickly and thoroughly answered.
"The staff is uniformly beyond excellent, from your administrative personnel who obviously have exceptional hiring skills, to the maintenance staff who must be the best in the business, to the CSAs who are a tremendous help on an ongoing basis. Andy is a master of communication and always available to both staff and residents.
"The well equipped exercise room, a chapel for two major religions as well as space provided for Jewish services, movies every night, a pool, drinks on the patio in the summer, cookie Tuesdays, extremely well kept interiors and grounds, several libraries, the choice of hairdressers in the beauty salon, help with computers and iPads, nail painting, poinsettia plants at Christmas, and the wonderful New Year’s Eve party—I am so appreciative of being able to live here.”
Carol J. Sullivan, Marlborough
"They were incredible—they even dusted every book on the book shelf! They were amazing! Edgar did a fabulous job, as he always does, on the carpet. They even put up my wreath and the angel on top of the Christmas Tree. We are so happy. We've been here five years now and we just love it. My husband's health has improved since we got here."
Megan Desnoyers, Marlborough
"I wanted to let the team at New Horizons know how deeply appreciative I am for all that you did for [my father]. He very much enjoyed his time there. New Horizons is a special place for many families. I will always be grateful and appreciative."
Jerry Hajjar, Newton
"I want to capture a few words of reflection and thanks for the excellent care provided to my parents Ted and Emily Kennedy during their 11-year stay at New Horizons.
My parents came to New Horizons at a time when they both needed some extra help with care and the luxury of not having to worry about meals and housekeeping. They made new friends and enjoyed many of the activities. My son and I celebrated most of the big holidays with them, and enjoyed the festive setting and delicious food that was served.
As their care needs increased, the personal care attendants and nurses were attentive, compassionate, and always seemed to have a sense of humor. I felt that my parents were always treated with dignity and respect.
My son and I are grateful to the entire staff and healthcare providers who were there for them faithfully for all those years. I have spoken highly of New Horizons to many of my friends and acquaintances in the community and will continue to do so."
Patricia Kennedy and Trenton Vartabedian, Marlborough
“I’ve been trying to find the words to express my appreciation for all the ways you’ve helped my mom, my brothers, and me over the years. While encouraging her to accept additional help, you also respected mom’s decisions about what to do and what not to do—and more than just respecting her decisions, you actively championed her right to make autonomous decisions.”
Lanelle Miller Jalowiec, Quechee, Vermont
"My mother has been living here for about 7 years and she is having fun most everyday with her many friends. She'll often tell me how much she appreciates our selecting New Horizons for her. We hold [the Cummings organization] in the highest regard for their wonderful philanthropy and how they manage New Horizons. They have gathered talented and understanding management and service-oriented employees at every level of responsibility in their companies. Thank you."
Five-star Facebook review by Alan Brooks
“Know how much we appreciate all the great work you have accomplished on behalf of all our Sisters at Good Shepherd Center. [Y]ou have provided our Sisters with beautiful surroundings both inside and outside of Good Shepherd Center. [T]his has enabled them to live fully and joyfully.”
Province Leader Sister Maureen McGowan and all the Sisters at Good Shepherd Center, Marlborough
“New Horizons in Marlborough is extremely well managed. The administrative staff bent over backwards to meet my mother's needs. There are many group activities for residents, the food is excellent, and the VNA staff will do a detailed care plan that the staff follows to ensure your loved one is well cared for. I would definitely recommend the independent and assisted living facilities, as my mom was in both and both are great.”
Susan Corriher, Charlotte, NC
“Recommending [New Horizons] to everyone I know... Every senior should live here!”
Elizabeth "Betty" Barton
“On behalf of the entire Mahon family, I should like to express our sincerest thanks, as well as much deserved recognition and grateful appreciation of your stellar employees at New Horizons at Choate in Woburn. Your entire staff of dedicated and hardworking employees were at all times respectful, kind, thoughtful, dependable, helpful, and compassionate to our Dad. New Horizons was not just a place that our Dad lived-it was a place that he called his home.
Thank you for your outstanding leadership and stewardship that ensures that New Horizons is an outstanding example of a home that values dignity, respect, and compassion for all its elder residents.”
Catherine Harrington-Mahon and the all the Mahon family, Winchester
“I would like to thank you and your wonderful staff for allowing my mother, Carolyn Johnson, to reside at New Horizons for the last 5 years. I never met anyone at New Horizons who did not go above and beyond. I am forever grateful to you and to New Horizons and their wonderful staff. Thank you.”
Nancy Paris, Woburn
“Linda and I moved to New Horizons three years ago and we love it. The people who take care of the property do a wonderful job. Mike and Rudy on the outside and all of the staff in the dining room are fabulous. The management does a great job solving issues before they turn into disasters. In a nutshell, it is great place to live, where you are respected and people want to help you. Everyone is friendly and courteous. Thank you.”
John B. Townsend
“My mother-in-law loves this place, so do we. Great environment, awesome people, and did I mention the food?”
Veymer Vey-cabrera, Waltham
“I‘ve enjoyed my first month plus at New Horizons. Everyone has been so helpful and friendly; my apartment is comfortable and the dinners are really good. Thanks for the 'welcome'.”
“I wanted to formally thank you for the wonderful Rosh Hashanah and Yom Kippur services offered by New Horizons that I attended, along with my family and my mother.
Ms. Arlene Lemieux, leader of the services, made us feel welcome and comfortable. The service was personal and accessible and she immediately involved my 15-year old daughter as well as my husband and myself. By Break-the-Fast last night (9/23), we felt that this will certainly be our new tradition and these folks, with Ms. Lemieux at the helm, will become our new congregation members. (I’m already looking forward to seeing Ms. Lemieux and the New Horizon folks at Passover!)
My husband summed it up nicely: ‘These were the best services and rabbinical leader I have ever experienced.’”
Susanne Bronstein, Ashland
“From our first introduction to move-out day, New Horizons was exceptional–the staff, fellow residents, meals, grounds, apartments, amenities, etc. THANK YOU for your professionalism, friendship, and excellent service. New Horizons is truly a wonderful residence in which to retire.”
Irene Powers and Patricia Selin, Marlborough
“Your thoughtfulness will be warmly remembered. My thanks again for everything you did to make my mother’s funeral the perfect event. I’m sure she was smiling down on us from above. You really made it so easy for us.”
Jackie Kapopoulos, Hudson
“On behalf of my Dad, George Benzie, and his family I would like to thank all of you for the engaging and caring community that you provided Dad for the last two years. Actually, there are no words that can express how happy Dad was at New Horizons. He was one of your best representatives, telling everyone he met how happy he was living at New Horizons! He always marveled at how everyone knew his name and made him feel so at home. He loved all the activities; especially the music programs and he made many friends. As his daughter, I couldn’t have been happier with the warm, caring home that New Horizons provided Dad. Your staff was a big reason he felt so at home, they are exceptional. As Dad said when he was deciding where to live, ‘It feels just like home.’
Thank you for giving him a place where he felt so at home and had the independence he so deserved.”
The family of George Benzie, Sudbury
“To you and all your wonderful staff, I want you to know it is all so much appreciated—the lovely poinsettia plant, the happy, fun residents’ Christmas Party, all the lovely decorations and lighting! You all make New Horizons such a beautiful facility to live in!”
Lucille Girard, Marlborough
“My name is Catherine Brown and I work for Around the Clock home healthcare for a resident here. I have been in the healthcare industry for 40 years. And I have to say that New Horizons is the nicest, cleanest facility I have had the privilege to work in. It caters to the residents above and beyond, and I’m sure it is due to all the wonderful staff that works here. I have seen much that has impressed me and wanted to share.”
Catherine Brown, Marlborough
“Regarding our February 2015 Blizzard: I must say the Movie Marathon Madness was inspired. The four movies were great!
Also, the staff, many of whom stayed overnight here, were as efficient as ever–never mentioning their own personal concerns about the weather and its effect on them and their loved ones. They were so professional and pleasant. Kudos to them!”
Frances Denzel, Marlborough
“My fifteen months at New Horizons was a wonderful experience. I made many friends. Everyone on staff was very caring, friendly and professional.”
Jean Creegan, Marlborough
"On behalf of our family, I want to sincerely thank you, and your staff, for making my mom’s last decade as full of life and companionship as possible! She moved to The Meadows after her first senior living experience left her unhappy – dissatisfied with food and the social life – it lasted about a year. Your facility was a 100% turn-around. As you know, she referred many people who ended up moving to Marlborough.
From her arrival – still quite active and driving – until her departure to a skilled care facility last month, you provided her not just with an apartment, not just with assisted living, but with a HOME. She felt comfortable to be there along with people she enjoyed being with. She talked about Pay-Me games with her friends for years. She really enjoyed having her 3 generations of descendants to the summer fair each year.
After her 8 months of rehab at our home on the Cape, we hoped she’d locate someplace nearer to us or one of my siblings. Not a chance! New Horizons was her home, that’s where her other family were, and that was not open for discussion. We never felt like we were alone worrying about her because of the care of your staff.”
Bruce Gordon, Marlborough
"I am the daughter of Connie Croce who is a resident of New Horizons at Choate. She is 96 and has been there for five years. She wanted to remain independent as long as she possibly could and did not want to live with her children. She is very happy at New Horizons. My sister, brother and I love the fact that she is in such a beautiful, safe, nurturing place. The staff is exceptional---from Christine, Barbara, and Judy to the dining room, administrative and maintenance personnel. Everyone is so kind and helpful to her!”
Angela Lyons, Woburn
"Too bad that I had to wait to grow old to live here."
Ginny Schwenn, Marlborough
"Our move to The Meadows was the best decision we ever made. We are content, secure, respected, confident in the stability of the company, and enjoy the opportunities in the area." We are HOME."
Judy and Bernie Goodwin, Hingham
"It is difficult to adequately express our gratitude for the many happy, healthy years Dad enjoyed at New Horizons. Your facility is superior in all respects."
Catherine Votaw, Winchester
"My mom's quality of life is great and I cannot believe she has been at New Horizons six years! She loves her home!
We are so happy that our Mom is so happy having New Horizons as her home. The staff and residents are like family. Thank you."
Karin S. Daley, Dunedin, FL
"We couldn't be happier with New Horizons. It truly is a wonderful home for Mom. Thank you all so much for what you do so very well."
Family of Joan Woodford, Woburn
"The Meadows is a beautiful place to live. It is well kept up inside and outside. The meals are great. The dining room staff are the best."
Peg and Bud Keeler, Needham
"I feel confident in recommending this quality experience to others. I could do a commercial for you!"
Rhoda Rosenberg, North Andover
"We are all very grateful to everyone for the friendships and wonderful care our mother received at New Horizons. It is truly a remarkable community and we know that mother's last ten years were among the happiest of her life.
"The celebration of her life at New Horizons exceeded our hopes and gave closure to her family and friends. Many thanks to all the staff for helping us organize the gathering."
Judy and Pat Bevans, Blacksburg, VA
"I often think of New Horizons and what a wonderful, warm and caring home it was for my mother. I wanted to take a moment to express my gratitude to your staff in the transition of my mother to her new life at New Horizons. They were always so warm, open, kind and more than supportive. It made such a difference to have such a delicate and life changing situation for my Mom handled in such a calm and professional manner. It takes special people to do what you do. You do it so well! From the bottom of our hearts, thank you from all of the Danizios."
Janice Switzer, Medford
"To the staff at New Horizons, our heartfelt thanks to all of you who have been so warm and considerate to our mother during her stay. We appreciate the affection, gentle direction and careful attention given her."
Tim Hollis and Ruth Dufault, Hillsdale, NY
"Saying 'Thank you' is barely adequate to express my gratitude for the friendship, support, sympathy, and love you gave my mother and our family over more than six years. New Horizons is a special place because of all of you."
Elizabeth Taylor, Washington, D.C.
"There is a very secure feeling living here. It's like a large family. People look after each other."
Joe Adams, Marlborough
"My father has enjoyed the company of wonderful friends and staff at The Meadows for almost six years now. Your facility has represented both 'family' and a wonderful independent life for him. He will miss your musical shows, chess and bridge games with friends and the general warmth and friendship that exude in your environment.
"We thank you ever so much for your good care, professionalism and kindness extended to my father over the years."
Susan Grossman, Acton
"We have been living here four years and, thanks to management and all the happy smiling faces that greet us every day, we are very much at home. We also appreciate the efficiency that goes into keeping so many people content."
Bill and Nancy Hogan, Vero Beach, FL
"I've been here seven years this month and two women came here because of me. After being at a competitor in Framingham, we say, 'There's no place anywhere around that can hold a candle to our Meadows."
Alice Gordon, Framingham
"I would like to comment on the dinner my mother hosted a week ago in the family dining room. The food was absolutely delicious and the service was wonderful. We all felt so comfortable and appreciated the privacy the family dining room afforded us. What a wonderful benefit you have for the residents. It makes my mother feel that she can still entertain us, but without all the work. Also, our server was so personable that we felt like a friend was serving us."
Angela Lyons, Woburn
"I am writing to let you know my feelings about my new home at New Horizons in Marlborough. I feel any one with the vision and talent to design such a beautiful senior residence as New Horizons deserves appreciation shown to them. It is not only the beautiful residence but also the pleasantness and helpfulness of all the personnel that impresses me. I've been here five weeks, and I have never seen even a maintenance man, waitress or any other personnel give a hint of impatience or say an unkind word. The people working here appear to really care and not be doing their job just for a pay check."
Vida Simon, Marlborough
"We would certainly recommend this facility to potential residents. It has a very attractive location and represents the most 'bang for the buck' in the area. Friendly people, too. Cleaning snow off residents' cars is a big selling point."
Robert and Dorothy Rubin, Princeton, NJ
"You folks do a fantastic job. No wonder residents are so content."
Marie Ardito, Burlington
"Our family could not be happier with the nurturing and professional care my father receives. Thanks!"
Nanette Harvey, Winchester
"My mother continues to tell me what a wonderful time she is having at New Horizons. It was surely the right choice for her. Thanks for all you do to keep all the residents content and safe."
Claire Hurley, Washington, NH
"I am very pleased with the way my mother is treated. The staff here is wonderful and it is very well maintained."
Joanne Collins - trustee, Woburn
"You don't ever have to feel without friends at the 370 Building in The Meadows, just come to breakfast where no one is a stranger. If you're new to the area, there is always someone to help."
Georgette McIntire, Westerly, RI
"In summary, the entire Quinn family is extremely satisfied and grateful for the wonderful quality of life our mother has enjoyed at New Horizons. Thank you all very very much."
Robbie Quinn, Winchester
"My mother has been very happy at New Horizons! People have been very helpful to me. I have been so impressed by the warmth and caring of all involved. Thank you!"
Sherry Richman, Lexington
"This is to commend the work of... one of the maintenance men. He vacuumed and shampooed the living room rug of my apartment yesterday. He worked so hard and diligently and thoroughly, and gave me back an almost new apartment, while being cheerful and cooperative. He is a very valuable employee."
Pat Teller, Marlborough
"The people living here are most cordial, polite and varied as to interests and backgrounds. The food is excellent, the soups outstanding. The 420 Building in The Meadows provides many musical and other events."
Ann Gutterman, Staunton, VA
"I want to thank the men and women of New Horizons for the kind and thoughtful care you gave my sister, Mary McTague. We were always impressed by the warm and friendly spirit of all your people and how it carried throughout the place. Mary often spoke of how fortunate she was to be in New Horizons."
John Quinn, Amenia, NY
"For intelligence, charm and friendliness, good fellowship, 370 Building in The Meadows is the place to be!! I can't tell you how much [we] have enjoyed our dinners at the Meadows. The company at the pre-prandial wine and cheese has been delightful, the food delicious and the service impeccable. It's been a very happy experience."
Elizabeth Hall de Lucia, Thornwood, NY
"I am e-mailing you today to thank everyone involved in The Meadows. Seven years ago Mr. Cummings brought to the city of Marlborough an independent living [community] that is second to none. My mother was lucky enough to be able to reside in that community. Dying this year at age 89 her last seven years with friends, social events and everything The Meadows and New Horizons had to offer gave such enjoyment to her life. I'll continue to recommend The Meadows as a wonderful lifestyle of living."
Susan Ricci, Southborough
"We would like you to know how much we appreciate all the thought that went in to 'Durgin Park Night.' Everything from the red and white checkered table cloths, the picnic-style seating arrangement of the tables, the extra effort that included management, wait staff and maintenance, not to mention the 'surprise factor.' It was clear that everyone enjoyed a very happy evening and we thank you so very much."
signed "The New Horizons Residents"
"We also cannot ever, ever, ever begin to express our gratitude to you for making New Horizons the most wonderful, wonderful home it was for [mom] for the past seven years. The staff is extraordinarily caring, the environment truly nurturing, and the facility warm and welcoming. A simple thank you just doesn't seem adequate. We are extremely grateful."
Pauline Froebel and family, Woburn
"I would like to thank the people in the kitchen and the wait staff for their careful and kind attention to my necessary diet. This is far more than a courtesy and I appreciate it every day. The food is delicious and so well presented. I think we all are very fortunate."
Janet Baker Carr, Marlborough
"Along with holiday best wishes, I wanted to express my appreciation to the entire staff for the Herculean efforts on Friday, December 12, 2008. The staff who went door to door, the kitchen staff and the superb meal they gave us that evening, and the wait staff who came in to serve us. Accolades should go to our often unseen maintenance staff and the cleaning staff for the great job they do without recognition to keep our public areas clean and to the staff who handle the decorations."
Pat Pietropaolo, Marlborough
"I hope you receive many more positive comments regarding the response of New Horizons to the recent snowstorms. In a word, I think it was 'fantastic.' The last was an awful storm, even for New England, yet the plows, the shovelers and others did a magnificent job. My hat's off to all of them. I thank them all for a job well done!"
Ed Levell, Marlborough
"Eddie moved into New Horizons and became a new man . . . I really believe this was because his spirits were much better and because of the wonderful staff you have working with you . . . I can not say enough about the staff at New Horizons. I have never met such devoted, hard working, kind and caring individuals as the New Horizons staff."
Beth McCabe, Chelmsford
"The staff here has been tremendous, and to single out any one person or group would be a terrible disservice to all the others."
Eileen Williams, Woburn
"My mother made many treasured friends in a very short time at New Horizons."
Neil Ferris, Southborough
"You and your staff were the key elements in my father's satisfaction with New Horizons and in my peace of mind in having him there."
Edward M. Bolesky, Marlborough
"I do want to extend my sincere thanks to you all who made the anniversary of New Horizons such a memorable event. I am certainly happy to belong now to New Horizons, and can take part in the various activities and functions. It is a caring facility."
Patricia Cogswell, Woburn
"I have often marveled at the quality of your employees. Never once have I visited and not been impressed by the outpouring of concern they show to all the residents. My stepmother has never been happier than during the four years she has spent at New Horizons.
I wish to extend my gratitude to you and all who work there for making such a wonderful environment for the elderly. We wish to thank everyone at New Horizons for making our mothers last years so comfortable."
Joan Sopp, Sarasota, FL
"I always find everyone cheerful and helpful, a very nicely run establishment, well maintained and very clean. I find a knowledgeable staff always eager to please. My family and I appreciate all your kindness."
Linda DeMeo, Ashland
"Wherever I have gone at New Horizons, I've encountered warmth and genuine care of staff in their contact with the residents. They truly reflect the philosophy that underlies the whole place. I know from the comments of many residents how they appreciate the day to day spirit of friendliness that pervades New Horizons."
Fr. Gene Trainor, Marlborough
"There was no way we could have foreseen that our mother would come to be so loved there, as well as so cared for. Please accept our profound gratitude knowing you have made such a difference in our lives."
Donna and Landa Linse, Boxborough
"A true family atmosphere is so evident there, and the constant caring for each resident lifts their spirits, as well as the family members."
Julie Gorgone, Marlborough
"Thanks again for the thoughtful care and kindness you gave Doug. You made him very happy for the six years he spent with so many friends. We will always remember this."
Family of Douglas J. White, Woburn
"Everybody is so happy here. I tell my friends from Needham that it is paradise on earth."
Donna E. MacDonald, Marlborough
"Just to be here has been a lifesaver for me. I felt surrounded by love. I am so glad we chose New Horizons as our home."
Dot Weldon, Woburn
"My mother could not be happier. New Horizons sets the standard for assisted and independent living communities throughout the country. If there were more communities such as New Horizons, senior citizens would get the respect, dignity, and quality of life they so richly deserve."
David M. Young, Marlborough
"I want to take this opportunity to thank you and your staff . . . for their outstanding efforts to make my mother's stay as comfortable and happy as possible. A good part of my career was as president of a large corporation. If I were still running a company, I would hire every one of them on the spot. They understand the importance of client satisfaction."
Sal Macera, New Seabury
"I wish to thank the staff for the kindness and care extended to my father in the year and a half he resided at New Horizons. Moving in was not easy for him, but the staff very slowly and patiently involved him in activities. He ultimately became known for his Bingo prowess! I'm sure that my father would want me to extend his thanks to you and the rest of the staff."
Sandra Morse, Wellesley
"I moved here eight years ago, and have never been sorry. A good value for the money."
Doris Bunzick, Haddam, CT
"The residents have voluntarily told me how much they enjoy being there. I wonder if you realize the effect you all have on its success."
Ida Boodakian - trustee, Winchester
"If they gave Academy Awards for retirement communities, we would certainly nominate New Horizons!"
signed "A grateful, appreciative and satisfied resident"
"My sister and I send our thanks for your hospitality at the recent summer reception. As usual, you did a wonderful job planning and presenting this event, but most important of all to the success of this party is the friendship and helpfulness you show to all the guests, residents, and visitors alike. Thank you for the lovely party and for all the kind and helpful things you do throughout the year."
Lorraine Keating, Arlington
"Not only is your staff competent, but you should be proud that they are friendly, caring and working long hours without breaks! Quite an adjustment for us - as the former owners of an old Victorian, 13-room house, 115 years old! One call brought wonderful help and comfort."
Max and Betty Miller
"My family and I would like to extend our sincerest thanks to all of you who gave wonderful moments to our father, Joseph M. Murphy, while he was a resident at New Horizons. We always had a positive feeling of caring and professionalism from each and every member of your staff.
We hope you know our deep feelings of gratitude for the years Joe spent there. It truly was a "second" home for all of us. We wish each member of the staff a wonderful holiday season. Again, our gratitude to all."
Dolores McManus and Mary Conant
"The Adamian family is very grateful for the wonderful treatment that our mother received during her stay at New Horizons. The facility and food were very good and, most importantly, the staff was so friendly and caring. When our mother had to be moved upstairs for more intensive care, we were apprehensive, wondering if she was going to continue to get the same wonderful treatment that she had been receiving. We were very pleased to discover that the service, friendliness and sincere interest in the welfare of the residents was tall that we could desire. We wish to thank everyone at New Horizons for making our mothers last years so comfortable."
The Adamian Family
"The lovely memorial service was the perfect example of 'doing everything perfect' - nothing was left undone in the planning of the program. I am so grateful that Kay had such a loving 'home' her last years.
Thank you all. As I miss Kay's presence, I remember all you gave her and am grateful."
Anne O'Rourke, Sandwich
"Yesterday we had our Dad's 80th Birthday Party. We started with dinner in the Bill Miller dining room for him, his children, grand and great-grand children alike. What a wonderful job the servers did; they were very attentive and made sure we had everything we might need. After dinner, we had an open house that saw not only friends and family, but many New Horizons residents in attendance as well. Again, the staff were all terrific and helped us make our Dad's 80th birthday very special for us all."
Family of John Beauregard, Nashua, NH
"New Horizons gives me opportunities that I could not have living back in the house. I have exercise classes and friends to walk with. I rediscovered that I could knit! I never would have started that again living at home. I go on trips and read to children at school; I enjoy piano concerts, too. I am Catholic and attending Mass is very important to me; I can walk into the sanctuary whenever I feel the need and it is so comforting."
Alberta Fullem, Charlton
"I can't tell you how happy I am for mother to be back at New Horizons after rehab. In the short time she has been back, I can hear in her voice her pleasure at being back in her own room.
"I also want to let you know that one of your staff members has taken a special interest in my mother and I find that very comforting, as does my mother. I have met her and she is a wonderful woman."
Mary LaRusso, Sandyston, NJ
"This is a wonderful home! The staff of administrators are outstanding! - friendly, efficient, sensitive, and positive. Thank you."
Family of Phyllis Bordonaro, Winchester
"In the short time that our Dad lived at New Horizons, the entire community-residents and staff-made both him and our mother feel at home, safe and comfortable. He was able to share the things he loved with renewed enthusiasm in what quickly became a new extended family.
"Thank you for doing so much in making our Dad's final days peaceful and dignified. The exemplary care and kindnesses extended by your staff will be a lasting gift to our whole family."
Dennis and Theresa Coache, Sterling
"I wanted you to know what a nice dinner Ann Mayer and I had in the kitchen of our dining room at the Meadows. The Chef and the rest of the staff served us well. It was so nice to have an opportunity to see the workings of the kitchen and I must say I was very impressed how smoothly all functions were carried out. The Chef was most interested in my comments and suggestions regarding some dishes and functions. In fact, last night I realized he had taken action on a suggestion of mine that made my dinner more enjoyable. As I told him, I feel that on the whole our food is very good and we are fortunate to have such concerned people in charge. This was a great idea and I know others are going to enjoy it."
Jacquie Miller, Marlborough
"To the chefs, dining room managers and executives who circulated during dinner, the 'Anniversary Dinner' on September 30 was spectacular. Never think that your thoughts, planning and execution of such an evening go unnoticed or unappreciated."
Frances Denzel, Marlborough
"What is your secret? Do you sprinkle pixie dust on the staff as they arrive at work? The reason I ask is because, for three years, whenever I talk to anyone at New Horizons they are friendly, helpful, and upbeat. No one seems to be a grouch or having a bad day. It truly is amazing!"
Betsy C. D'Angelo, Spring Green, WI
"There have been miraculous changes in my mother since she's been with you at New Horizons. I never thought it would be possible, but your wonderful staff and facility have enabled her to enjoy life more than ever. For that I am eternally grateful."
Bonnie Wilson, Marlborough
"The day my mother moved to New Horizons, two years ago, Ginger sat behind the front desk and greeted her with "Welcome home, Mrs. Schlemm!" I knew then that we had made a very good decision. I just wanted to extend a very heartfelt thank you from my family to yours."
Joanie Daniels, Bolton
"I wouldn't give up my [New Horizons] apartment even if I won Megabucks."
Mary Lombardo, Marlborough
"I knew this was home as soon as I picked up the telephone. Eleven years later, New Horizons has been everything I could have dreamed of. There's no other place like this- I can see why so many other seniors are waiting to move in."
"I do want to take this opportunity to thank you and all your staff for the last 15 years. You provided Uncle Bill with a wonderful home and superb care. He was truly very happy at New Horizons. To quote Bill, 'He didn't know he was entering heaven on his arrival there'."
Bill Young - former resident of 15 years and his niece, Ann Suskind, Lexington
"During her five years at New Horizons, Mom appeared to be the happiest she had been in years and for this we have you folks and New Horizons to thank. Her entire family are most grateful."
Barbara Schleicher, Marlborough
"I happen to work at South Shore Hospital, and I have also worked for Mediplex Nursing facilities years ago. I have never seen a facility that impressed me as yours did! I hope that someday your company will build in the South Shore too. The company has thought of everything."
Ellen Clinton, South Shore
"I am having a difficult time putting into words what New Horizons meant to our family. New Horizons was my grandfather's home for six years, and it was home to him. And I am thankful we were able to bring my grandfather home to New Horizons for his final service. Then to host a reception there after the service was above and beyond any words we can express."
Denise, Meghan, and Christopher Hudson
"Phyllis never has anything but the highest praise for your entire staff and home. My wife and I have been very impressed with the level of caring respect given the residents. You run a superb operation!"
Joe Murphy, Winchester
"She went from calling it her "room" to her "home." You were always responsive to her needs and concerns; she and the rest of our family appreciate this caring."
Nancy Plumhoff, Stow
"Many people have asked me whether I like living here, and I tell them it is the nearest to being 'one happy family' that anyone could ever find. Thanks again for your thoughtfulness."
Charles Meyers, Woburn
"Our family is sincerely indebted to the staff for the care and concern which so many have extended in loving and gracious ways to my mother in her nearly three years there. Many, many thanks."
Frank Fiorentino, Winchester
"In a very short time after Elaine moved and settled in, she realized that she had made the right decision to choose New Horizons for her new home. She could not be happier! I would like to personally thank you and your caring staff for making New Horizons the wonderful place that it is."
Judith Freeman, Waltham
"New Horizons has been a wonderful home for my mother. It's not just the beautiful facilities that make New Horizons such a special place, it is the exceptional caring of the staff, their skill and patience and their willingness to go 'above and beyond the call of duty' to serve their residents."
Nancy Love, Acton
"Thank you for helping to make my 95th such a happy surprise. It was exciting to see all my young relatives, and I was proud to show them my comfortable, friendly "home." They are pleased to know I am so well cared for. Thank you for all the kind attention you have given to me."
Josephine Meagher, Woburn
"Michael has been so happy there. He calls his room "home." From the first day of Michael's arrival in November 1998, the friendliness of the caregivers and support staff has been just perfect. It is a culture of caring."
Deacon James and Muriel Kerrigan, Woburn
"I do want to take this opportunity to thank you and all your staff for the last 15 years. You provided Uncle Bill with a wonderful home and superb care. He was truly very happy at New Horizons. To quote Bill, 'He didn't know he was entering heaven on his arrival there'."
Ann Suskind, Lexington
"A very well kept place-meals are excellent-lots to keep you busy and learn. The young girls and fellows who wait on us do an excellent job. The cook at breakfast is a wonderful person, wonderful SMILE all the time. Rates number one on my list."
Marie Kinney, Worcester
"New Horizons was truly Alyce's home. She was her happiest there. She loved taking her guests on the grand tour. We feel very fortunate to have been part of her life there. It brought us together with the wonderful people who are New Horizons. We plan to stay in touch!"
Bill and Marge Monahan, Arlington
"My years here have been wonderful! Even though the first years were difficult with my husband's illness, the support from all was such a source of help and comfort. You are my 'second family.' Life is still very uncertain but when I am here, my apartment gives me the sense of safety and comfort knowing my needs are being cared for. Thank you one and all."
Elizabeth Drown, Hudson
"To the office staff, many thanks for emailing the New Horizons Community Connections monthly newsletter. Thanks also to the department that sent the attractive Christmas card and lovely holiday photo of my parents in front of the decorated fireplace at New Horizons to my home. We appreciate the extra touches, kindness and thoughtfulness of the staff."
Diane Nescio, West Chester, PA
"I am deeply grateful to the entire staff who have given of themselves to respect, care, and love her. The nurses and aides are the finest group of professional caregivers I have ever met. Their devotion to the residents is unparalleled... I am sure in the years to come, the New Horizons staff will continue to provide care and love to all. Thank you."
Regina Cantella, Winchester
"The warmth and caring of your staff have been most impressive. As a clinical psychologist with many years experience in residential and hospital living, I have been most impressed with how your total program approaches the needs of seniors with respect, sincerity, warmth, positive thinking and a degree of individualized attention I would never have dreamed possible (you can quote me)."
Dr. Richard T. Monahan, Sudbury
"On behalf of the entire Ciotti family, I extend to the board of trustees and the wonderful staff at New Horizons, our most sincere and heartfelt thanks for being such a warm and friendly part of my mother's life. Although she only spent 15 months at New Horizons, that time was enhanced by the facility and the manner in which it operates, and most assuredly by its devoted and highly competent staff."
Daniel Ciotti, Winchester
"Let me begin by expressing my heartfelt appreciation to you and all your staff for the care and concern shown to my mother during the last four years. She was the happiest I have seen her, and you made her last few days as comfortable as was possible, right down to personally sending her off in the ambulance."
June E. Coye, Windermere, FL
"My aunt and uncle adjusted to their new lifestyle immediately. They made new friends, enjoyed the many activities and field trips, loved the dining room atmosphere and the general feeling of family that New Horizons promoted for the residents. When I would visit or have dinner, I would observe that special bond between staff members and residents."
Fred C. Cammon, Woburn
"I'd like to thank each and every one of you for the professional, caring way my parents were treated for the entirety of their four-and-a-half-year stay. From Community relations staff, to nursing and wellness staff, to dining room servers and housekeepers, and to the invisible administrators, each one has done their job well. As that has created confidence in the family, we never worried about their care at New Horizons. Thank you one and all - you do a great job."
Katie Lucente, daughter of George and Sally Young
"On behalf of my mother and my entire family, we would like to take this opportunity to commend you on the superb care and service excellence that was always exhibited at your excellent facility. It is truly obvious that all, and I do mean all, of your employees have one thing on their mind each day. That is to serve their residents in the best way they can. I will always remember your facility with your dedicated staff as the best that I could have chosen."
Lois Ann Pappalardo, RN, Winchester
"Thank you for a wonderful Mother's Day: the lovely dinner provided by the kitchen and dining room staff, the great band who played for us, the cocktail hour with fellowship time, and as always our own George Bustin for his musical gifts. I am very glad I spent this time "at home" - it was a joy-filled day! Oops - I almost forgot our lovely corsages - each one seemed to add to the sparkle in our mothers' eyes."
Jean Smith, Woburn
"I would like to commend you for your creation of such a wonderful and affordable concept. We have watched New Horizons' continuous evolution through its outstanding leadership team and supporting staff members. The highest compliment we could pay as we encounter others is to recommend to them that they explore New Horizons because we consider it to be the "benchmark" for independent and assisted living programs. Thank you for giving Mom the opportunity to be a member of the New Horizons family for the past five years and us the chance to share it with her. God bless you all."
Gene Kee, Tewksbury
"Your people are caring, compassionate and helpful in every way. They have learned to know my mother and to treat her, not as a patient but as a person. We deal mostly with Nancy and Mary and have been spoiled by the excellent manner in which the deal with Florence. Having said that, all of the other staff have demonstrated the same qualities of friendliness and true concern for the residents that we see in Nancy and Mary. We just wanted to express our thanks to you and your wonderful people for what you are doing. You should all be proud."
"Since June 2011, I had the opportunity to observe Winchester Home Care, which offers services to assisted living residents at New Horizons in Woburn. My mother chose to become a resident there and now calls New Horizons "her home." The Horizons' staff, executives at New Horizons, and especially Winchester Home Care, its nurses, personal care assistants and secretary. Honestly, I cannot say enough about the professionalism, the treatments of residents and how hard these folks work to enhance the quality of life of all residents. They are your unsung heroines in a success driven model."
Samuel E. Toto, Ed.D., Winchester, MA
"I just wanted you to know that last night when I saw my parents my mother seemed BETTER THAN EVER. I attribute that in large part to your efforts on her behalf. Steven Covey, who wrote the book the 7 Habits of Successful (Families, etc), wrote that 'a mother is as happy as her saddest child.' I can turn that around and say 'A child is as happy as her (sad) mother.' I know that at this age, it is a roller coaster of emotions, and you have a lot of oldies there -- but my heart is singing because for the first time in nearly a year, when she spoke about her chess partner she said, 'I'm having fun!'"
So...Happy Thanksgiving. And I am giving thanks for you and the people at New Horizons.
New Horizons Communities
New Horizons' management is exceedingly proud of its accomplished staff, and equally pleased to add its own praise to the chorus of compliments above. Working alongside the staff, our managers are able to observe a great many of the above-and-beyond-the-call actions by staff that create such high quality assisted living and prompt so many residents and family members to send in their extraordinary letters.
Additionally, as managers, they are also privy on a daily basis to even more acts by staff that further reveal their dedication and kindness, but that are hidden from view of most residents and visitors. We believe it is our staff of exceptional people that has most enabled New Horizons to build its reputation as a truly caring place where residents enjoy good living and each other.
21 Warren Ave., Woburn, MA 01801
400 Hemenway St., Marlborough, MA 01801
No fee increase
Unlike any other retirement community in New England, New Horizons is currently guaranteeing all residents NO INCREASE in their basic monthly fee for at least their first five full years of residency. This basic monthly fee includes all charges for lodging, meals, water, heat, air conditioning, cable TV, parking, electricity (except for The Meadows), and maintenance.
Both New Horizons are strictly not-for-profit communities owned by Cummings Foundation, an almost $2 billion net worth charitable foundation, founded in 1986 by William S. and Joyce M. Cummings.